EXCHANGES, RETURNS, AND RIGHT OF WITHDRAWAL

In accordance with Royal Legislative Decree 1/2007, consumers have a period of 14 calendar days from the collection of the order to exercise their right of withdrawal.

Returns must be made in person at the Bastian Beach store, following prior notification by email to info@bastianbeach.com, stating the order number.

For a return to be accepted, products must meet the following conditions:

• Be in perfect condition.
• Not have been used, washed, or show signs of use.
• Retain all original tags and, where applicable, their original packaging.
• Be complete and in the same condition in which they were delivered.

Bastian Beach reserves the right to refuse a return when the product shows clear signs of use, damage, or tampering, or does not retain its original tags.

Returns of products made to customer specifications or clearly personalized items will not be accepted.

Likewise, for health and hygiene reasons, returns of bikinis, swimsuits, or other swimwear that have been unsealed or whose hygiene seal has been removed after delivery will not be accepted, in accordance with applicable law.

Once a return has been accepted, the refund will be issued using the same payment method used for the purchase.

DEFECTIVE PRODUCTS OR INCORRECT DELIVERY

If the customer receives a defective, damaged, or incorrect product, they must notify Bastian Beach as soon as possible via the contact email.

In such cases, Bastian Beach will proceed, as applicable, to replace the product, repair it, or refund the amount paid, in accordance with applicable law.